Turn your customer voice into actionable information
Automated CSAT and NPS. Analysis by service, area, or employee. Actionable findings.
Complete customer experience measurement system. We apply automated CSAT and NPS surveys (WhatsApp Business, email, or link), analyze results by service/area/employee, and deliver a dashboard with actionable findings. Most Mexican SMBs never formally measure this — those who do make decisions with real advantage.
* Starter: 1 survey + 200 sends/mo + executive report. Initial setup $420 USD. WhatsApp Business sends carry a platform cost billed separately at cost (email and link sends have no cost); we help you estimate it based on your volume. Packages with CSAT+NPS, higher volume, and per-employee analysis available.
Why formally measure CX?
Bain & Company studies show that increasing retention 5% raises profits 25-95% — without measuring CX you don't know where the leak is
NPS is an early revenue predictor: promoter customers generate 2-3x more referrals
Detecting friction by service/area/employee allows prioritizing operational improvements with data, not feeling
SMBs that formally measure CX make retention decisions with advantage over those who only listen to the loudest customer
Without systematic measurement, real complaints drown in the noise of the most vocal opinions
What's included
How we work CX with you
Survey design and measurement moments
Technical setup (automated sends)
Continuous response collection
Monthly analysis and executive report
Prioritized recommendations with owners and deadlines
Follow-up on implemented improvements
CSAT measures satisfaction with a specific interaction ("how satisfied are you with your purchase?"). NPS measures general loyalty ("how likely are you to recommend my business?"). We help you decide which to apply first based on your goal.
30-day satisfaction guarantee
If you don't see value in the first month, we refund your initial investment. No questions asked.
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