More five-star reviews, without the practice that gets them deleted
I am not selling you a survey tool — those exist and they are cheap. I am selling you someone who runs it, reads the results, and acts the same day.
A survey nobody reads is an expense. This is a closed loop: after each visit we ask how it went over WhatsApp Business, email or a link, and that same message invites every client to leave a Google review. Every client, whatever they rated. Asking only the happy ones is called gating, Google prohibits it, and it is one of the practices that end in deletions. The survey does not decide who gets asked: it tells you. If someone rates low, the alert reaches you the same day, while you can still pick up the phone. Your Google rating is not a vanity metric: it is a local ranking factor and the first thing someone sees when comparing you to the competitor across the street. That is why this connects to SEO + GEO Local instead of living on its own. You also get the formal measurement — CSAT and NPS by service, area, or employee — with a monthly executive presentation.
* No setup fee — configuration is included. CX Reviews, $1,900 MXN a month, VAT included: 1 survey + 200 sends/mo + a Google review invitation for every client + same-day alert when a rating comes in low + monthly report. WhatsApp Business sends carry a platform cost billed separately at cost (email and link sends have no cost); we help you estimate it based on your volume. CSAT + NPS, higher volume, or per-employee analysis are quoted separately.
Why formally measure CX?
Asking only the customers who look happy is prohibited by Google and is one of the most common causes of review deletion: here everyone gets asked, and the survey exists so you find out internally, not so you filter externally
Bain & Company studies show that increasing retention 5% raises profits 25-95% — without measuring CX you don't know where the leak is
NPS works as a leading indicator: detractors flag a leak before it shows up in sales, and promoters are your cheapest referral channel
Detecting friction by service/area/employee allows prioritizing operational improvements with data, not feeling
SMBs that formally measure CX make retention decisions with advantage over those who only listen to the loudest customer
Without systematic measurement, real complaints drown in the noise of the most vocal opinions
What's included
How we work CX with you
Survey design and measurement moments
Technical setup (automated sends)
Continuous response collection
Monthly analysis and executive report
Prioritized recommendations with owners and deadlines
Follow-up on implemented improvements
No, and nobody should. Choosing who gets asked based on how they rated is gating: Google prohibits it, and it is one of the practices that now end in deletions. The invitation goes out to everyone alike. What we do instead is make sure you hear about an unhappy client the same day, while it can still be handled on the phone instead of in public.
30-day satisfaction guarantee
If you don't see value by the end of the first month, I refund my fees for that month, no explanation required. Ad spend paid to the platforms and third-party costs already consumed are excluded, for the obvious reason: that money was never mine.
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Free audit first. Then you decide.
30 minutes, no commitment. You keep the diagnosis even if we never work together.