More five-star reviews, and the one-star ones intercepted before they post
I am not selling you a survey tool — those exist and they are cheap. I am selling you someone who runs it, reads the results, and acts the same day.
A survey nobody reads is an expense. This is a closed loop: we ask automatically after each visit (WhatsApp Business, email, or link), route satisfied patients straight to leaving a Google review, and intercept unhappy ones — alerting you the same day so you can fix it before it gets written in public. Your Google rating is not a vanity metric: it is a local ranking factor and the first thing someone sees when comparing you to the practice across the street. That is why this connects to SEO + GEO Local instead of living on its own. You also get the formal measurement — CSAT and NPS by service, area, or employee — with a monthly executive presentation.
* No setup fee — configuration is included. Starter: 1 survey + 200 sends/mo + Google review routing + detractor alerts + executive report. WhatsApp Business sends carry a platform cost billed separately at cost (email and link sends have no cost); we help you estimate it based on your volume. Packages with CSAT+NPS, higher volume, and per-employee analysis available.
Why formally measure CX?
Bain & Company studies show that increasing retention 5% raises profits 25-95% — without measuring CX you don't know where the leak is
NPS works as a leading indicator: detractors flag a leak before it shows up in sales, and promoters are your cheapest referral channel
Detecting friction by service/area/employee allows prioritizing operational improvements with data, not feeling
SMBs that formally measure CX make retention decisions with advantage over those who only listen to the loudest customer
Without systematic measurement, real complaints drown in the noise of the most vocal opinions
What's included
How we work CX with you
Survey design and measurement moments
Technical setup (automated sends)
Continuous response collection
Monthly analysis and executive report
Prioritized recommendations with owners and deadlines
Follow-up on implemented improvements
CSAT measures satisfaction with a specific interaction ("how satisfied are you with your purchase?"). NPS measures general loyalty ("how likely are you to recommend my business?"). We help you decide which to apply first based on your goal.
30-day satisfaction guarantee
If you don't see value by the end of the first month, I refund my fees for that month, no explanation required. Ad spend paid to the platforms and third-party costs already consumed are excluded, for the obvious reason: that money was never mine.
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